Privacy Policy

Privacy Statement

Studyclix is committed to protecting our customer’s privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.

This policy (together with our terms of use and any other documents referred to on our terms of us) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting studyclix.ie you are accepting and consenting to the practices described in this policy.

For the purpose of the Irish Data Protection Act 2018 (the Act), the data controller is Lighthouse Learning Limited of Innovation Centre, Institute of Technology, Ash Lane, Sligo.

Information we may collect from you

We may collect and process the following data about you:

• Information you give us. You may give us information about you by filling in forms on our site www.studyclix.ie (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in the Community (discussion board) or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, school, date of birth, e-mail address and phone number, financial and credit card information, personal description and photograph.
• Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
• Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Uses made of the information

We use information held about you in the following ways:

• Information we collect about you. We will use this information:
  • To verify your access to a school arranged PLUS licence with your school based on our legitimate interest and the legitimate interest of your school
  • To promote the usage of our products and to promote our business based on our legitimate interest
  • To offer other products to you based on your consent or our legitimate interest

• Information we collect about you. We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

• Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by setting your contact preferences on your settings page. You can also exercise the right at any time by contacting us at info@studyclix.ie. We supply mock exam papers under license with Examcraft Group. If you feel your copyright has been infringed you may report any claims or concerns to us at info@studyclix.ie.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Confidentiality

Our registered user’s records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products. You will always have the right to unsubscribe from any emailing list we communicate with.

Disclaimer - Exclusions and Limitations

The information on this web site is provided on an 'as is' basis. To the fullest extent permitted by law, this Company:

• excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
• excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Disclosure of your information

We may share your information with selected third parties including:

• Your school and other schools.  To verify to your school that you have availed of the school arranged upgrade or licence.  To demonstrate the usage by you and other users of our products and services.
• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users 
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
• Studyclix may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services and products (the “Purpose”).

Availability

You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

What do we use your personal information for, why and for how long

In carrying out our business, we may disclose your personal information to others, including, but not limited to teachers, school principals and other authorised persons from the school, for example, where the school has paid for the licence.

If you access Studyclix under a school licence or a school arranged upgrade (a PLUS licence), either by using a school code or your school email address your data and your usage of Studyclix will be shared with your school.  The data and your usage that we may share with your school (principal, authorised persons and teachers) about you is: - your name (first and last name, your school email address, and your school year). This information verifies to your school that you have access to the licence.  This information will be available to your school while you have a Studyclix account that uses the school email.  The lawful basis for this processing is our and your school’s legitimate interest to process and receive this information.

Other information on your usage is collated with other users from your school (or other users of Studyclix) and shared on an aggregated basis (so that you cannot be identified) with your school principal/authorised persons or with other third parties (for example other schools to demonstrate the usage of students and the success from using Studyclix products) .  Examples of this information can include your usage levels, results of assessments (exams and quizzes). This information will be retained in an aggregated basis by Studyclix while you have a Studyclix account that uses the school email [and for 5 years thereafter]. The lawful basis for this processing is our and your school’s legitimate interest to process and receive this information.

Your data may also be used for the following purposes:

• Providing products and services you request: we use the information you give us to perform the services you have asked for.
• Within the Teacher Quizzes product. When you take a quiz created by your teacher using Studyclix’s teacher quizzes feature the data relating to your performance in any such quiz will be accessible by your teacher and authorised persons from your school
• Credit or other payment card verification/screening: we use your payment information for accounting, billing and audit purposes and to detect and prevent any fraudulent activities.
• Marketing: from time to time we will contact you with information regarding your account, new study content and promotions we run. You will have the choice to opt in or opt out of receiving such communications by indicating your choice on your marketing consent page found on your settings page.
• We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.
• Children under the age of 16 can join Studyclix but will not have full access to the website until we have received verification of consent from a parent or guardian.
• We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
• When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.
• You can request that your personal information be deleted by contacting the data controller at info@studyclix.ie. We may retain and use your personal information to the extent necessary to comply with our legal obligations.

Legal Information and how to contact us

The data controller is the organisation responsible for protecting information and, in our case, is Lighthouse Learning Ltd trading as Studyclix.ie.

If you would like access to or a copy of the personal information we hold about you, to request a correction, or have any questions about how we may use it or to make a complaint, please contact the Data Protection Manager at the address shown above. Or, email info@studyclix.ie.

You have the right to object to an organisation processing (using) your personal data at any time. 

Complaints will be dealt with by the Data Protection Manager, and will be responded to within 30 days at the latest.

Changes to the privacy policy

Should we elect to change our privacy policy we will post the changes here. Where the changes are significant, we may also choose to email all our registered users with the new details. Where required by law, will we obtain your consent to make these changes.